Network issue affecting S101 Platform (London)

We’ve been monitoring the situation over the last few hours and can confirm that the attack has been resolved. We’re now seeing services running as expected.

We appreciate your patience while we worked to resolve this issue, and thank you for your understanding.

Service has been fully restored. Traffic to the affected IP address is flowing normally and all affected customers are back online.

During the mitigation window the address was unreachable, so some customers will have seen sites offline rather than degraded. We apologise for the disruption.

Our team remains engaged with upstream providers and is monitoring traffic to the affected range.

We will confirm resolution once we have seen a sustained period of clean traffic.

We are investigating a network issue affecting some VPS customers in our London location. Our data centre has detected a denial-of-service attack targeting one of our IP addresses and has applied filtering to block it.

While this filtering is active, affected customers may see slow connections, timeouts, or websites failing to load. Your server and your data are not affected — this is a traffic problem on the network in front of it.

We are working with the data centre to reduce the impact and restore normal performance. Our next update will be within 30 minutes.